Fair. Transparent. Professional.
At Temp Staff On-Demand, we stand behind the quality of our platform and the professionals we connect you with. Our refund policy is designed to ensure fairness, build trust, and provide clarity for both clients and workers in the event industry.
Because staffing involves real people with real time commitments, our refund process is structured to reflect the dynamic nature of events and temporary work. Please read the policy below carefully before booking or accepting a shift.
You may be eligible for a partial or full refund under the following conditions:
Worker no-show without prior notice
Worker arrives significantly late (more than 30 minutes) and is unable to complete the assignment
Worker fails to meet basic professional expectations (e.g., improper attire, unprofessional conduct) and is dismissed from the shift
In these cases, clients must notify Temp Staff On-Demand within 24 hours of the incident to be considered for a refund or credit.
To request a refund:
Contact our support team at support@tempstaffondemand.com
Provide the shift ID, date, and a brief explanation of the issue
Include any supporting documentation (photos, time logs, screenshots, etc.)
We aim to respond to all refund requests within 2 business days.
Refunds will generally not be issued in the following cases:
Cancellations made within 4 hours of the shift start time
Dissatisfaction based on subjective factors (e.g., personal preference or style) if the worker completed the shift
Job details or expectations not clearly communicated in the original post
Changes made to the job after it was accepted, without staff approval
We recommend using our job posting guidelines to ensure clarity and alignment before booking staff.
In certain situations, rather than a monetary refund, you may be issued a platform credit to use toward future bookings. Credits are non-transferable and expire after 6 months.
If a client cancels a shift within 4 hours of the scheduled start time, workers are entitled to a cancellation payout equal to a minimum of 2 hours of pay or 50% of the shift total, whichever is greater.
If you are sent home early without cause, you may be eligible for partial pay based on time scheduled versus time worked. This is evaluated on a case-by-case basis.
Workers are not charged upfront for using the platform and are not eligible for monetary refunds. However, if any platform fees were applied in error, they will be refunded immediately upon verification.
If either party disputes the outcome of a refund decision, we encourage open communication. Our support team is available to review concerns and mediate solutions when needed. We are committed to transparency and fairness in every transaction.
All refund decisions are at the sole discretion of Temp Staff On-Demand and are based on thorough internal review. Abuse of the refund process (including fraudulent claims or repeated disputes) may result in account suspension.
For questions about refunds, payouts, or cancellations:
📧 support@tempstaffondemand.com
📞 (866) 996-2239
📍 Temp Staff On-Demand – P.O. Box 2265 Antioch, CA 94531
We believe in making things right. Our promise is simple: if something goes wrong, we’ll make it right—with integrity and professionalism.
