Clear Guidelines for Fair, Flexible Staffing Solutions
At Temp Staff On-Demand, we know that plans change—especially in the fast-paced events industry. Our cancellation policy is designed to respect both the needs of our clients and the time and commitment of our temporary staff. Please review the following terms carefully.
You may cancel a booking at no charge if the cancellation is made more than 24 hours before the scheduled start time of the shift.
If you cancel within 24 hours of the scheduled start time, a late cancellation fee will apply. This fee is equal to 50% of the estimated shift total or a minimum of $75, whichever is greater.
This helps compensate workers who may have turned down other opportunities in preparation for your shift.
Cancellations made within 4 hours of the shift start time or failing to cancel at all (i.e., a no-show) will result in a 100% charge for the full shift rate. This fee will be charged to your account immediately.
If you need to cancel a scheduled shift, you must do so at least 24 hours in advance through the Temp Staff On-Demand platform.
Workers who cancel within 24 hours of their shift or who fail to show up may face account penalties including:
Temporary suspension from the platform
Reduced visibility for future shift invitations
Permanent deactivation after repeated violations
We understand emergencies happen. If you must cancel due to a personal emergency, please notify our support team as soon as possible and provide appropriate documentation if required.
In the event of uncontrollable circumstances (natural disasters, power outages, etc.), Temp Staff On-Demand reserves the right to waive cancellation fees on a case-by-case basis for both clients and workers.
If you believe a cancellation fee has been charged in error or you need assistance managing your bookings, please contact our support team at support@tempstaffondemand.com or call (866) 996-2239.
